Shipping & Returns
Thank you for shopping with Just for Pets. Whether online or in store, we work hard to make your shopping experience enjoyable, and pride ourselves on delivering the best possible customer service. We want you to be happy with your purchase, so if your goods arrive damaged or faulty, we offer a full refund or replacement service.
When placing your order please ensure you check it carefully to ensure details such as sizing, colour and type of product are correct. The cost of returning incorrrectly ordered goods is at the expense of the customer, and not covered by Just for Pets.
All orders (with the exception of dog ID tags) are shipped by DPD on a fully tracked, Next Working Day service, when placed before 3pm Monday - Friday. Dog ID tags are shipped free of charge by Royal Mail First Class post.
Next Day Delivery - Orders over £44.99*
Orders placed before 3pm Monday to Friday will be delivered free of charge on the next working day
Orders placed after 3pm Monday to Thursday will be collected by DPD on the next working day for delivery on the following working day
Orders placed after 3pm Friday through to Sunday will be collected by DPD on Monday for free next day delivery on Tuesday
Next Day Delivery - Orders under £44.99*
Orders placed before 3pm Monday to Friday will be delivered on the next working day - Cost £5.99
Orders placed after 3pm Monday to Thursday will be collected by DPD on the next working day for delivery on the following working day - Cost £5.99
Orders placed after 3pm Friday through to Sunday will be collected by DPD on Monday for next day delivery on Tuesday - Cost £5.99
Saturday Delivery
Saturday delivery is only available for orders placed between 4pm Thursday and 4pm Friday:
Orders under £44.99 - Cost £8.99
Orders over £44.99 - Cost £3.99
Orders may occasionally be delayed due to events out of our control, such as courier collection delays, traffic congestion and adverse weather conditions. Please allow 48 hours from shipment to delivery.
* Please note that all orders are subject to surcharges based on product weight, dimensions, or delivery address. All charges will be clearly displayed in the checkout prior to purchase.
DPD Shipping Surcharges
Delivery surcharges apply to the below postal codes, these charges are due to the additional cost of postage to these areas charged by DPD. All charges will be clearly displayed in the checkout prior to purchase.
| Postcode | Delivery | Surcharge |
| AB31 - AB56 | 48hrs | £19.99 |
| PH15 - PH50 | 48hrs | £19.99 |
| KA27 - KA28 | 48hrs | £19.99 |
| KW0 - KW14 | 48hrs | £19.99 |
| IV | 48hrs | £19.99 |
| JE | 48hrs | £19.99 |
| GY | 48hrs | £19.99 |
DPD Delivery Days
DPD do not perform collections from us or deliver to you on the below days:
- New Year's Day
- Good Friday
- Easter Sunday
- Easter Monday
- Early May Bank Holiday
- May Bank Holiday
- Summer Bank Holiday
- Christmas Day
- Boxing Day
Subscription Orders
Please view our Subscribe & Save page for full details
The Just for Pets team work hard to ensure all orders are dispatched to you as quickly and accurately as possible. If you are not happy with your order please do not hesitate to contact our team to rectify any issues.
Any issues with your order please contact us by email: customerservice@justforpets.co.uk
If you wish to cancel your order and your item has already been dispatched, please ensure you return your purchase to us in its original packaging within 14 days of receipt. Upon receipt of the returned item, your order will be refunded excluding postage costs. All shipping costs to return a cancelled order are at the cost of the customer.
All returns should be sent back to:
Just for PetsUnit 2
Kingsmead Retail Park
Stafford
ST16 3AE
Cancellations may only be made prior to despatch of the goods. To cancel your order, email us at customerservice@justforpets.co.uk
